Pros and Pawns HR Consultants jobs - Customer Care Executive

Customer Care Executive

Pros and Pawns HR Consultants
experience Fresher
salary Salary not disclosed
qualification
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Posted: 2 Years ago
Views: 3
Applications: 7
Openings: 1

Job Description

Customer Service 
• Work as a first layer of representation for Nirogam’s customers via all channels of communication, that is, website, social media, email, chat and telephone. 
• Communicate Nirogam’s purpose, core values and vision to customers. 
• Courteously welcome customers, understand their requirements, ask for a prescription from a physician, and take necessary customer details. 
• Take bookings for medical consultations. 
• Educate customers about products and services in a clear manner. Help customers understand Nirogam’s products and answer questions.
 • Follow up periodically for repeat orders, or as prescribed.

Complaint Resolution 
• Help and assist customers with their complaints, questions and their reservations, try to convince customers and qualify queries into leads 
• Manage issues and escalate complaints to the right desk for fast complaint resolution. 
 • Respond promptly to customer inquiries. Improve response time to ensure exceptional customer experiences. 
• Take or Initiate corrective actions as and when necessary. Think and adopt new ideas into operations.
 • Remain calm if and when the customer is irate. As necessary, escalate and/ or take help. 
• Be a problem solver and work on customer retention. Ensure customer satisfaction. 
• Maintain a positive, empathetic and professional attitude towards every customer at all times. 

 Billing and invoicing 
• Provide invoice to customers for their purchase orders 
• Handle queries around the exchange of goods, sort out payment and billing related queries.
• Take orders, process orders, forms, applications, and requests and process returns 

Work Management 
• Know Nirogam’s products inside and out. 
• Keep records of customer interactions, transactions, comments and complaints. 
• Manage and balance workloads, set priorities and ensure that all benchmarks are met 
• Work cross-functionally with internal departments. 
• Adopt a systematic and automated way of working.
• Collect and compile recurring issues, document cases for management to prioritize as needed. 
• Strive to increase opportunities for sales/growth through effective customer service. 
• Provide feedback on the improvements that can be made to the customer service process. 

Relationships 
• Build highly efficient and effective working relationships with team members 
• Make work engagement a priority 

Quality
• Make sure all open communications are answered and closed in real-time. 
• Eliminate the re-incidence of operational issues by creating, documenting and communicating resolutions 
• Provide feedback on the improvements that can be made to the customer service process.
• Never give incorrect information and or make false recommendations. 

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id667037
Locality Address Gurgaon-Others
StateHaryana
Country India

About Company

Pros and Pawns HR Consultants
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