Customer Care Executive

BOXFinity Private Limited
Experience : Freshers
Education : M.Com, BBA/BBM, MA, BSc, BCA...
Location : Hyderabad
Per Month: Rs. 10,000 - Rs. 20,000
Posted on 30 Sep 19
Job is expired
Job DescriptionLast Date 29 Nov 19

We are looking for an enthusiastic Customer Care Executives to work for UK Voice Process to contribute to Converting Leads. You will be responsible for closing Lead deals over the phone and maintaining good customer relationships.

Roles & Responsibilities: - 
Inbound/outbound calls as per business expectations for Customer service/sales team 
Ensure complete and correct information is transferred to the customer on every call.
Meet call quality above 80% Adherence to process & scripts. 
Should handle the customers confidently and assertively.
Ensure 100% customer satisfaction on all the calls handled.
Should be fine with UK Shift as per the process requirement.
Ensure maximum login hours are met.
Meet the basic process metrics management like Dial-out, ACHT, Connects, and Leads per day, conversion rate, Call quality scores, Product test scores. etc as defined for his level.
Reporting basic escalation to Team Leader.

Knowledge & Skills: - 

Proven experience in UK voice process sales role.

Proven track record of successfully meeting targets.

Ability to learn about the products and describe/explain them to prospects.
Should be able to communicate in English Proficiently.
Should be able to understand and comprehend English (as per business need)
Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description
BOXFinity is a leading Web Development Company and a Digital Marketing Agency. It is based in Hyderabad, India with clients across the globe. We help companies in achieving better business outcomes by implementing marketing strategies that are adopted based on cutting-edge analytics. As a renowned digital marketing agency in Hyderabad, we provide diverse digital marketing solutions including responsive website designing and developing, SEO optimized content and blogs, and SEO & social media marketing. We take the time to know you, your work, and your market to create and give you the best results.

Job is expired
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