BOXFinity Private Limited jobs - Customer Care Executive

We are looking for an enthusiastic Customer Care Executives to work for UK Voice Process to contribute to Converting Leads. You will be responsible for closing Lead deals over the phone and maintaining good customer relationships.

Roles & Responsibilities: - 
Inbound/outbound calls as per business expectations for Customer service/sales team 
Ensure complete and correct information is transferred to the customer on every call.
Meet call quality above 80% Adherence to process & scripts. 
Should handle the customers confidently and assertively.
Ensure 100% customer satisfaction on all the calls handled.
Should be fine with UK Shift as per the process requirement.
Ensure maximum login hours are met.
Meet the basic process metrics management like Dial-out, ACHT, Connects, and Leads per day, conversion rate, Call quality scores, Product test scores. etc as defined for his level.
Reporting basic escalation to Team Leader.

Knowledge & Skills: - 

Proven experience in UK voice process sales role.

Proven track record of successfully meeting targets.