Customer Care Executive Role:
7 vacancies
Location- Gachibowli.
Exp - 0 to 3 yrs. (Telugu, Hindi, English)
Handle many inbound and outbound calls to customers. Identify the needs of customers, resolve issues, and provide solutions. Be flexible to work on irrespective of the process like calls, chats, email etc.
Roles and Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication'- “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Keep records of all conversations in our call centre database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets'
Preferred Skills:
Verbal communication
Phone skills
Listening
Data entry skills
People skills
Informing
Customer focus
Customer service
Attention to detail
Professionalism
Desired Skills:
Ability to multi-task, set priorities and manage time effectively
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