Tech Mahindra Limited jobs - Customer Care Executive

Opening for Customer Care Executive

Mode of Work – Work from Office

Working days – 6 days with 1 day rotational off

Prefer Immediate Joiners

Preferred Language – Malayalam or Kannada or Tamil

Qualification – Under Graduates or Graduates

Fresher or Experienced

Responsibilities:

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality