24by7bpo jobs - Customer Care Executive

Customer Care Executive

24by7bpo
experience Fresher
salary 15,000 - 30,000 Per Month
Posted: 4 Years ago
Views: 2
Applications: 1
Openings: 9

Job Description

Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
• Follow up customer calls made wherever is necessary
• Should be able to answer to emails timely ensuring adherence to the process standards.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.
Qualifications Education and Experience :-
• Graduate or equivalent
• Proficient in relevant computer applications
• Required language proficiency, especially ENGLISH.
Added advantage:-
• Knowledge or some experience in a call centre or customer service environment
• Good data entry skills
Key Competencies and Skills:-
• Strong problem-solving abilities on technical 
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem-solving
• Attention to detail
• Teamwork
• High level of professionalism5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,000.00 /month
Location: Majura Gate, SURAT

Job Particulars

About Company

telemarketing
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