Customer Care Executive

24by7bpo
Experience : Freshers
Per Month: Rs. 15,000 - Rs. 30,000
Posted on 13 Sep 19
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Job DescriptionLast Date 11 Nov 19
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
• Follow up customer calls made wherever is necessary
• Should be able to answer to emails timely ensuring adherence to the process standards.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.
Qualifications Education and Experience :-
• Graduate or equivalent
• Proficient in relevant computer applications
• Required language proficiency, especially ENGLISH.
Added advantage:-
• Knowledge or some experience in a call centre or customer service environment
• Good data entry skills
Key Competencies and Skills:-
• Strong problem-solving abilities on technical 
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem-solving
• Attention to detail
• Teamwork
• High level of professionalism5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,000.00 /month
Location: Majura Gate, SURAT
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
telemarketing
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