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Customer Care Executive

Brothers consultancy
0 to 4 Years
16,000 - 23,000 Per Month
Posted on 19 Apr 19
Job DescriptionLast Date 18 Jun 19
We are hiring for freshers and experience for the leading BPO companies,Roles & Responsibilities:
  • Manage and asses the Customer calls in a timely manner for various reasons like answer inquiries, resolve complaints, requests and provide information.
  • Identifying and assessing customers’ needs to achieve satisfaction. 
  • Primary focus is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 
  • Keep records of all conversations in database in a comprehensible way.
Required skills:
  • MUST HAVE excellent communication skills (written and spoken)
  • Typing speed more than 30 - 40 WPM with 98% accuracy
  • Comfortable working with UK shifts
  • Excellent Versant score (Online Communication Test)
  • English comprehension capability with 75% clarity
Eligibility Criteria for Freshers: Ready to join immediately
    • Both Graduates and Under Graduates can apply
    • Should have complete educational documents for verification
    Job perks:
    • Salary: up to 23 K
    • Two-way cab facility will be provided based on shifts & Timings.
    • Weekly 5 days working with fixed weekend OFF

    Job Summary

    Job Type : Full Time
  • Job Role : Customer Service / Tech Support
  • Job Category : BPO,Walkin,BSc/BCA/BBM,Tech Support
  • Hiring Process : Face to Face Interview, Telephonic Interview
  • Who can apply : Freshers and Experienced (0 to 3+ Years )

Job Type

Interview Type

Written-test, Face to Face Interview, Telephonic Interview, Group Discussion

Company Description
Our are from Brothers Consultancy, our Company has started since Jan 2018,We provide suggestion to our customers like our brothers, and we try to help our brothers who are in need of job with the best company in free of cost