IENERGIZER jobs - Customer Care Executive

Customer Care Executive

IENERGIZER
experience Fresher
salary 14,000 - 16,000 Per Month
qualification
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Posted: 4 Years ago
Views: 3
Applications: 0
Openings: 200

Job Description

Job Description

  • To provide a seamless experience addressing customer's questions or issues over the phone and to efficiently fulfil all the assigned job responsibilities as per the prerequisites.
Minimum Qualification Criteria:-
  • Undergraduate / Graduate
  • Fresher are also eligible
  • The agent should be flexible to work in 24/7 Environment.
Desirable qualifications:
  • Excellent communication skills (Written/Verbal) is the foremost priority.
  • Good customer service skills & should display good analytical abilities
  • Interested to provide customer service to Hotel related queries.
  • Prior experience in BPO voice process shall be preferred.

Job Responsibilities:

  • Provide splendid customer services to customers in a friendly and courteous manner at all times.
  • Have sufficient knowledge about the products and services and respond to all inquiries accordingly.

  • Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
  • Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
  • Suggest effective ways through which The client can promote its products and services and increase customer satisfaction.
  • Ensure that customer’s confidential information is properly protected and only used for official purposes.
Required Knowledge and Skills:-
  • Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then promise solutions or make contributions based on points made.
  • Strong communication skills characterized by excellent writing and speaking skills.
  • Must possess good multi-tasking skills.
  • Should have good negotiation skills and be able to influence people.
  • Ability to use computers efficiently and must learn how to use new software/CRM.
  • Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
  • Must have a keen eye for detail and follow instructions.
  • Shift Timings: 24 x 7 environment
  • No Transport Facility / Meals Facility.
  • Job Location: Gurgaon
  • Salary Offered: Rs. 16,000/- CTC


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id171135
Job Category Tech Support
StateDelhi, Haryana, Haryana, Uttar Pradesh, Uttar Pradesh
Country India

About Company

Singh Enterprises is one of the most promising names in the placement industry. We are actively engaged in providing industry-leading B2B call centre and B2C call centre services at the most affordable charges. Being a client-centric firm, we have always worked on the diversified placement requirements of the clients and have also provided them with the perfect solutions accordingly. The list of placement services that we offer includes manpower recruitment services, placement services, overseas placement services and career consultancy services. With the experience of more than 2 years, we have become instrumental in managing customer relationship functions of leading organizations across the globe in multiple industries. Moreover, with the support of a team of highly experienced placement industry professionals, we ensure that our clients have access to best placement services. 
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