Customer Care Executive

India Infoline Finance Ltd
Experience : 0 to 0.5 Years
Education : Any Graduate
Posted on 12 Jun 19
Job DescriptionLast Date 11 Aug 19
Dear Candidate,
  • We have immediate openings for the position - Customer Care Executives for Gold Loans at IIFL (India Infoline Finance). 
  • Interview Time : 10 AM - 3 PM
  • If interested, you can also send your resumes at / OR feel free to call on 8
  • Below are the Job Description for Customer Care Executive:-
Key Responsibilities :- 
  • Attending Customer Walk Ins and addressing customer grievances w.r.t. Gold Loan process & various schemes available at IIFL.
  • Verify customer’s KYC & complete online registration.
  • Ensure to adhere to standard operations procedure of organization and maintain all important registers at branch level
  • Provide after sales service to existing customers and obtain references from them to increase customer base.
  • Ensure to bring in New CUIDs ( New Customers) and maintain good relationship with existing customers for generating renewal & referral business.
  • Participate in field-marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the proper catchment areas and generate leads for prospective customers.
  • Ensuring to call customers as per CRM leads (Winback, Customer Referral & Leaders app fresh leads) and update in system.
  • Ensuring strong follow up for interest collections to keep NPAs in control & thereby achieving higher revenue.
  • Drive cross-selling of other financial products to existing customers.
  • Office Timings:- Monday to Saturday - 9.30 am to 6.30 pm
  • Dress Code:- Monday to Friday - Formal dress code & Saturday - Smart Causal
  • Note:- This is a Sales profile which contains Field Work as well.
  • Job Type: Permanent, Full-time
  • Experience: 0 - 7 years
  • Education: Graduation / Post- graduation (Any Stream)
  • Work Location : All over across Mumbai
  • Note:- Please carry a copy of your resume, Pan Card & Aadhar Card copy at the time of coming for interview. Kindly mention Shruti Borkar's name at the time of interview.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description

India Infoline Limited

IIFL Holdings Limited (NSE: IIFL, BSE: IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs. Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distribution, investment banking, institutional equities, realty services through its various subsidiaries. IIFL Holdings with a consolidated net-worth of Rs.28,248 million as at half-year ended September 30, 2015, has global presence with offices in London, New York, Houston, Geneva, Hong Kong, Dubai, Singapore and Mauritius. Our well-entrenched network of close to 2,500 business locations is spread over 850+ towns and cities in India.
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