Customer Care Executive jobs in India at India Infoline Finance Ltd

Dear Candidate,

We have immediate openings for the position - Customer Care Executives for Gold Loans at IIFL (India Infoline Finance).
Interview Time : 10 AM - 3 PM
If interested, you can also send your resumes at / OR feel free to call on 8
Below are the Job Description for Customer Care Executive:-

Key Responsibilities :-

Attending Customer Walk Ins and addressing customer grievances w.r.t. Gold Loan process & various schemes available at IIFL.
Verify customer’s KYC & complete online registration.
Ensure to adhere to standard operations procedure of organization and maintain all important registers at branch level
Provide after sales service to existing customers and obtain references from them to increase customer base.
Ensure to bring in New CUIDs ( New Customers) and maintain good relationship with existing customers for generating renewal & referral business.
Participate in field-marketing activities to improve the brand visibility of IIFL_Gold Loan branch in the proper catchment areas and generate leads for prospective customers.
Ensuring to call customers as per CRM leads (Winback, Customer Referral & Leaders app fresh leads) and update in system.
Ensuring strong follow up for interest collections to keep NPAs in control & thereby achieving higher revenue.
Drive cross-selling of other financial products to existing customers.
Office Timings:- Monday to Saturday - 9.30 am to 6.30 pm
Dress Code:- Monday to Friday - Formal dress code & Saturday - Smart Causal
Note:- This is a Sales profile which contains Field Work as well.
Job Type: Permanent, Full-time
Experience: 0 - 7 years
Education: Graduation / Post- graduation (Any Stream)
Work Location : All over across Mumbai
Note:- Please carry a copy of your resume, Pan Card & Aadhar Card copy at the time of coming for interview. Kindly mention Shruti Borkar's name at the time of interview.

India Infoline Limited

IIFL Holdings Limited (NSE: IIFL, BSE: IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs. Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distribution, investment banking, institutional equities, realty services through its various subsidiaries. IIFL Holdings with a consolidated net-worth of Rs.28,248 million as at half-year ended September 30, 2015, has global presence with offices in London, New York, Houston, Geneva, Hong Kong, Dubai, Singapore and Mauritius. Our well-entrenched network of close to 2,500 business locations is spread over 850+ towns and cities in India.