Ez 4 Business Solutions jobs - Customer Care Executive

Roles and Responsibilities:-

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer query quickly and efficiently.
• Understanding key customer individual needs and addressing these.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills Required:-

• Should be good in communication both in Verbal Communication
• Self-motivated
• Sound Knowledge of English and Hindi.
• Discipline, Positive Attitude & Punctuality