A Leading Company jobs - Customer Care Executive

Customer Care Executive

A Leading Company

Jaipur

Fresher

27,000 - 35,000 Per Month

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

1. Develop and maintain strong relationships with clients, understanding their needs and providing excellent customer service.
2. Utilize exceptional communication skills, fluency in spoken English, and a persuasive demeanor to effectively pitch and promote products or services to clients.
3. Identify opportunities for improvements based on customer feedback.
4. Continuously improve product knowledge through training programs and overall customer satisfaction.

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills: