Deora Hyundai jobs - Customer Care Executive

·         Post-service follow up with the customer as per schedule time

·         Conducting service reminder calls and controlling appointment.

·         Daily report of complaint and PSF.

·         Accept service booking and register in the Car Eager Suite app.

·         PSF Calling and PBF Calling after delivery and booking.

·         Appointments to be informed to respective Service Advisors, Service Manager and Parts department.

·         Making a prior call for reconfirmation of appointments

·          Sharing the leads/ complaints, customer queries, grievances, etc. with the respective divisional team members, and follow-up for the closures