service representatives are responsible for working on the phone and in-person
to provide information about travel plans for customers.
This could involve
giving the customer information about arrival and departure times, reserving
tickets with a particular airline, and a wide variety of other topics.
representatives work with a company’s computer system to accomplish their work.
Customer service reps are responsible for greeting passengers, guiding them to
the proper terminal, explaining airport regulations, and asking for volunteers
to take a later flight when one has been overbooked.