Teleone consumers product pvt ltd jobs - Customer Care Executive

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts
  
• Answer questions about products or the company
  
• Ask questions to understand customer requirements and close sales
  
• Enter and update customer information in the database
  
• Take and process orders in an accurate manner
  
• Handle grievances to preserve the company’s reputation
  
• Keep records of calls and sales and note useful information
  

Requirements

• Proven experience as telesales representative or other sales/customer service role
  
• Proven track record of successfully meeting sales quota preferably over the phone
  
• Good knowledge of relevant computer and telephone systems
  
• Ability to learn about products and services and describe/explain them to prospects
  
• Excellent knowledge of bangle English and Hindi
  
• Excellent communication and interpersonal skills
  
• Cool-tempered and able to handle rejection
  
• Outstanding negotiation skills with the ability to resolve issues and address complaints
  
• High school diploma; BSc/BA will be a plus