CogentHub jobs - Customer Care Executive

HIRING For BPO NON-VOICE

Shift Timing for Non-Voice-US:  6:30 PM to 11:45 PM (PART-TIME, 5 Days, Alternative Saturdays)

12.30 To 08.30 PM (FULL TIME, 5 Days, Alternative Saturdays)

ROLES & RESPONSIBILITIES:-

·         End to end outbound calls

·         Generating Leads (No Sales)

·         Giving a resolution to the customers or clients should be whole and sole responsibility.

·         Must be very effective in providing customer service by providing resolution to their complicated queries and issues.

·         Must efficiently set goals and work on them so as to avoid any escalations and maintain relevancy and quality while providing service to the customers.

SKILLS REQUIRED:-

·        FRESHERS ARE WELCOME (For Part Time)

·         Should have good oral and written communication.

·         PREFERRED: 6 Months Experience in BPO

·         An effective communicator, probably fluid with what he/she is speaking.

·         Should be computer literate.

·         Should be flexible enough to adapt to any environment or changes happening in the sector.

·         Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.

·         Should also have a clear view of what the current market trend is.

PERKS OF WORKING WITH COGENTHUB:

·         PF & ESIC Facility

·         Home drop-off Huge Incentives

·         Yearly Appraisal

·         Fixed Week Off