CogentHub Pvt Ltd jobs - Customer Care Executive

Shift Timing for Voice-Domestic: 9 AM to 6 PM (FULL TIME, 6 Days)

Shift Timing for Non-Voice-US: 6:30 PM to 11:45 PM (PART TIME, 5 Days, Alternative Saturdays)

WALK IN TIME: 1 PM to 7 PM (MONDAY TO FRIDAY)

ROLES & RESPONSIBILTIES:-

· End to end outbound calls

· Generating Leads (No Sales)

· Giving a resolution to the customers or clients should be the whole and sole responsibility.

· Must be very effective in providing customer service by providing resolution to their complicated queries and issues.

· Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.

SKILLS REQUIRED:-

· FRESHERS ARE WELCOME

· MAX AGE: 40

· Should have good Oral and written communication.

· PREFERRED: 6 Months Experience in BPO

· An effective communicator, probably fluid with what he/she is speaking.

· Should be a computer literate.

· Should be flexible enough to adapt to any environment or changes happening in the sector.

· Should be patient enough and quite motivated towards learning new things and execute it effectively on day to day basis.

· Should also have a clear view of what the current market trend is.