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Customer Care Executive

Senrysa Technologies Pvt Ltd
Experience : Freshers
Location : Kolkata(Salt Lake )
Posted on 14 Aug 19
Job DescriptionLast Date 13 Oct 19
          Handling inbound & outbound calling.
  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
 Senrysa’s comprehensive solutions in Fintech has helped to simplify complex banking processes by providing with much required strategic and operational efficiency. Senrysa Technologies was an early adopter of the India Stack and has vehemently pioneered the Aadhaar Enabled Payment System. Our core expertise lies in Financial Inclusion and Branchless Banking solutions, and we have acquired more than 10 million customers till date under these initiatives.Our relentless drive for innovation has helped us to create revolutionary solutions and products in Fintech. The solutions that we build are specific to the verticals that it is addressing and thus, can cause direct operational improvement in Banking and Finance processes.
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