Skills and Qualifications
· Communication skills – should be strong communicators who are able to talk with customers and explain technical issues to people with no technical knowledge.
· Well Mannered – The communication with a client should be mannered and polite at all times.
· Patient/Good Listener – the executive should be patient and listen to the client carefully before giving any Input from his end.
Job Description
· Handling calls and providing on-call support to clients.
· Responding to queries related to billing, sales etc.
· Remotely diagnosing the issue related to internet connectivity by guiding the client on call.
· Taking feedback from clients once their issue is resolved and updating the same on complaint portal and log sheet.
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