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Giftzu Solutions Pvt Ltd jobs - Customer Care Executive

Customer Care Executive

Giftzu Solutions Pvt Ltd
location
Mumbai, Pune
experience Fresher
salary Salary not disclosed
qualification
Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
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Job is expired
Posted: 3 Years ago
Applications:
Openings: 1

Job Description

Role and Responsibilities: 
 ● Responsible for answering customer questions and addressing their concerns. 
● Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally 
● Answer any questions the customer may have about available products and services 
● Establish new customer accounts, recording account information on written forms or digitally 
● Listen to customer concerns and complaints with the goal of identifying the causes of the problem 
● Select appropriate responses to customer issues and work quickly to resolve them 
● Refer advanced cases to management for resolution, providing background information as necessary. 
● Maintain and regularly update financial account information using computer software programs 
● Anticipate customer needs, following up with previous customers to offer reorders or additional services 
● Inbound and Outbound both Process.

Job Particulars

Role  BPO / Customer care
Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment Type Full Time
Job Id 803484
Job Category Diploma , Tech Support
Locality Address Worli , Viman Nagar
State Maharashtra, Maharashtra
Country India

About Company

Giftzu Solutions Pvt Ltd
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