SBI General Insurance jobs - Customer Care Executive

Customer Care Executive

SBI General Insurance
experience 0 to 4 Years
salary Salary not disclosed
Posted: 3 Years ago
Views: 4
Applications: 9
Openings: 50

Job Description

SBI General Insurance Co. Ltd. is hiring for Customer Care Executives

This position is responsible for facilitating renewals as per assignment in the unit by making outbound calls to our customers. This position will collaborate and work closely with all branch sales team to ensure renewal on time. This position will be responsible for meeting the conversion targets defined for the specified contact center unit..

Job Roles & Responsibilities:

  • To achieve set conversion targets in line with the company budget. 
  • Communicate positively with the external customer to ensure excellent service experience on calls & emails ·  
  • Consistently monitor self to identify potential problems and seek guidance for resolution. · 
  • Demonstrate skills at analyzing processes and suggesting improvements in their work area. ·  
  • Effectively interact with team members that have diverse backgrounds and temperaments maintaining open lines of communication within the team to help create a bonded unit. ·  
    Skill sets:  

    • Able to work well under pressure.  
    • Exhibit professional demeanor, strong written, and oral communication skills. · Good planning and problem-solving skills 
    • Able to work a flexible schedule. Able to multi-task. 
    • Must have proficiency with various software applications programs including e-mail messaging applications & Microsoft Office Environment.

    Job Particulars

    Who can applyFreshers and Experienced (0 to 4 Years )
    Hiring Process Walk - In, Face to Face Interview, Group Discussion, Telephonic Interview
    Employment TypeFull Time
    Job Id435722
    Locality Address Thane
    StateMaharashtra
    Country India

    About Company

    SBI General's current geographical coverage extends to 56 cities pan India and presence in another 350+ locations through satellite resources. SBI General follows a robust multi-distribution model encompassing Bancassurance, Agency, Broking & Retail Direct Channels. Today, Our Distribution family includes over 11,000 IRDA certified SBI & its Associate Bank employees and over 4,800 Agents.We cover Motor, Health, Travel, Personal Accident & Home Insurance for Individuals and Aviation, Fire, Marine, Package, Construction & Engineering, Liability, Group Health, Group Personal Accident & Miscellaneous Insurance for Businesses.Our dedicated and experienced claims team aim to deliver you a differentiated customer service of a fast, fair, convenient and transparent claims process for the management and settlement of your claim.
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