Sutherland Global Services jobs - Customer Care Executive

Customer Care Executive

Sutherland Global Services
location
Mumbai(Thane)
experience Fresher
salary 17,000 - 21,000 Per Month
qualification
Posted: 1 Month ago
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Job Description

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Excellent verbal and written Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality
A customer service representative should be able to interact with a customer and immediately get the context of their problem.

Graduates with 6 months bpo experience can also apply.

VIEW MORE

Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview, Telephonic Interview

About Company


At Sutherland, our mission is to help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees.
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Sutherland Global Services recruiting Customer Care Executive candidates nearby Mumbai,.Sutherland Global Services vacancies for Customer Care Executive is recruited through Written-test, Face to Face Interview etc.
Sutherland Global Services Company recruits a lot of candidates every year based on the skills . The candidates with 12th Pass (HSE) are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Mumbai, can apply for Customer Care Executive position in Sutherland Global Services. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Sutherland Global Services recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Sutherland Global Services and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Sutherland Global Services and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Sutherland Global Services and near your city and get a secured career.