Jobs2all placement consultancy jobs - Customer Care Executive

Job Summary:

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.
Timing: Freshers are most welcome10th, 12th, Graduates can apply

Responsibilities and Duties
Roles and Responsibilities:

·         Open and maintain customer accounts by recording account information

·         Resolve product or service problems by clarifying the customer's complaint

·         Prepare product or service reports by collecting and analyzing customer information

·         Contribute to team an effort by accomplishing related results as needed

·         Identify and assess customers' needs to achieve satisfaction

·         Build sustainable relationships of trust through open and interactive communication

·         Provide accurately, valid and complete information by using the right methods/tools

·         Handle complaints, provide appropriate solutions and alternatives

·         Keep records of customer interactions, process customer accounts and file documents

·         Greet customers warmly and ascertain problem or reason for calling

·         Work with customer service manager to ensure proper customer service is being delivered

·         Handle changes in policies or renewals

Required Experience, Skills and Qualifications
Skills:

·         10th, 12th, Dropouts, Graduates can apply

·         Freshers are most welcome

Benefits
Benefits:

·         PF

·         Medical

·         Good work environment

·         Good Career options

·         Fixed timings

·         Rewards and Recognition

Job Type: Full-time

Salary: ₹10,000.00 to ₹15,000.00 /month