Customer Care Executive jobs in Navi Mumbai at Tech Mahindra

Job Designation: Associate Customer Support

Tech Mahindra Ltd. is hiring for Associate Customer Support

Job Roles & Responsibilities:

Answer calls/emails professionally to provide information about products and services, take/cancel orders or obtain details of complaints.
Keep records of customer interactions, transactions, details of inquiries, complaints and comments as well as actions taken.
Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers' requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation
Taking inbound calls.
Giving resolutions to the customers.
Being the voice of the Client.

Eligibility & Qualification

Minimum HSC Pass / HSC Fresher OR Graduate Fresher
Good Communication Skills in English is mandate, Regional language fluency required- Hindi, Marathi
24 *7 Rotational Shifts/ Rotational Night Shifts for Males and Females both
CTC – 13K to 18K in hand
6 days working (Sunday Fixed off)

Job Summary

Job Type : Full TimeJob Role : Customer Service / Tech SupportJob Category : MBA,Diploma,BPO,Walkin,BSc/BCA/BBM,Tech SupportHiring Process : Walk - In, Face to Face InterviewWho can apply : Freshers and Experienced (0 to 2 Year)

Tech Mahindra Limited is an Indian multinational provider of information technology, networking technology solutions and Business Process Outsourcing to various industry verticals and horizontals.Tech Mahindra SMART Academy trains allied healthcare professionals. Learn more. World-class programs. Skill development courses. Volunteer with Us. Founded In 2007. Courses: Medical Lab Assistant, Dialysis Assistant Course, Hospital Front Office, Personality Development.Tech Mahindra Foundation's overarching goal is 'Empowerment through Education'. The Foundation works with Government Primary Schools by supporting initiatives that lead to sustainable transformation.Tech Mahindra Foundation's SMART, Skills for Market Training Programme is the flagship employability programme that trains & educates young men & women to become India's true strength.