Konexions Back Office Services Ltd Pvt jobs - Customer Care Executive

Customer Care Executive

Konexions Back Office Services Ltd Pvt
experience Fresher
salary Salary not disclosed
qualification
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Posted: 4 Years ago
Views: 3
Applications: 2
Openings: 100

Job Description

  • Identify and assess customers' needs to achieve satisfaction.

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Cancel or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Place or cancel orders

  • Answer questions about warranties or terms of sale

  • Act as the company gatekeeper

  • Suggest solutions when a product malfunctions

  • Handle product recalls

  • Attempt to persuade the customer to reconsider cancellation

  • Inform customer of deals and promotions

  • Sell products and services

  • Utilize computer technology to handle high call volumes

  • Work with the customer service manager to ensure proper customer service is being delivered

  • Closeout or open call records

  • Compile reports on overall customer satisfaction

  • Read from scripts

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media


Job Particulars

EducationAny Graduate
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id199077
Job Category Tech Support
StateUttar Pradesh
Country India

About Company

We provide support services enabling our clients to focus on their Core Competences. Established in 2007, Konexions is a leader in BPO Services across industries, serving leading enterprises in the banking, financial services, telecom and insurance , retail sectors in northern India.
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