Customer Care Executive

NTT Data
Experience : Freshers
Education : Any Graduate
Location : Noida
Per Year: Rs. 2,24,000 - Rs. 2,64,000
Posted on 26 Sep 19
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Job DescriptionLast Date 24 Nov 19
Eligibility:
  • Any Graduate from 2018/2019 batches.
Job Description:
  • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
  • Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
  • Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid medical insurance claims 
  • Analyzing medical insurance claims for quality resolution
  • Resolving complex situations following pre-established guidelines 
  • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
  • Organizing and completing tasks according to assigned priorities.
 
Requirement:
  • Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
  • University degree or equivalent that required 3+ years of formal studies of the English language.
  • 0-6 months of experience in a global call center, where you had to correspond in writing or over the phone with customers or business associates who spoke English.
  • 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.
Note: 
  • The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime (paid) and work on weekend’s basis business requirement.
  • We also provide one way cab services and shuttle services.
Salary: 2.24 to 2.64 LPA

Job Location: Noida

Interview Rounds:
  • HR Round 
  • Voice & Accent round
  • Operations Round
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. As a division of NTT DATA Corporation, a top 10 global IT services and consulting provider, we wrap deep industry expertise around a comprehensive portfolio of infrastructure, applications and business process services.


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