Designation: Customer Care Executive
Job description – URGENT HIRING FOR FRESHERS !!
Role – Associate Consultant in lead generation process
Process: International voice
process.
- Candidates must have good communication
skills fluent in English
- Freshers with excellent communication
skills are welcome
- Qualification – Graduate and Undergraduate
- Additional Information -
Job timings -
7:00AM To 3:30PM
- *WORK FROM OFFICE
ONLY*
- Working days - 5.5 days(Saturday half day)
Salary - 18k to 25k
Job Location–Noida
Employment Type - Full
Time, Permanent
Interested candidates can drop their CVs
Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality