RailRestro jobs - Customer Care Executive

Position – Customer Care Executive

Salary – Negotiable

Application Condition – proficiency

Experience – fresher & 1 year+

Job Location – Patna

No. of Vacancies – 20

Desired profile:

The candidate must be able to create and deliver effective communication campaigns to communicate with an internal and external audience of the organization. Excellent verbal and written communication skills in English are a must. He/she must have excellent connection-building skills with customers. We are an E-commerce company that takes pride in excellent customer service. The clients are the elite class with typical requirements that need timely and proper addressable.

Skills:

• Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

 Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile.
• You are mainly responsible for liaising with the customers to understand their requirements
• Answer incoming customer inquiries
• Collaborate with management teams to stay updated.
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies.

 Customer Focus:

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Flexible with the working schedule; may be expected to work weekends, holidays and events

 Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills – ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers issues without distraction to resolution
• Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Role - Customer Care Executive

Industry Type- Internet, Ecommerce, Food and Travel

Functional Area- Customer Relationship, Inbound Call handling, Take feedback from Customers

Employment Type- Full Time, Permanent