Digit General Insurance Pvt. Ltd. jobs - Customer Care Executive

Customer Care Executive

Digit General Insurance Pvt. Ltd.

Pune

0 to3 Years

Salary not disclosed

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Designation : Customer Care Executive

Exp : 0 to 3yrs

Working Hours : 9.0 hrs Shift ( including 1 hr break )

Working Days : 6 days working rotational shift & 1 rotational off

Responsibilities

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

• Building lasting relationships with clients and other call centre team members based on trust and reliability.

• Utilizing software, databases, scripts, and tools appropriately.

• Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

• Adhering to all company policies and procedures.

Looking for candidates who have -

• Excellent Verbal and Written communication Skills. – ( ENGLISH AND HINDI)

• Preferable experience in Voice Process

• Willing to work in rotational shift & work from office only

Kindly note, it is 6 days working and NO cab facility.

Job Particulars

Role BPO / Customer care

Education Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers and Experienced (0 to3 Years )

Hiring Process Walk - In, Face to Face Interview, Written-test

Employment Type Full Time

Job Id 786427

Job Category MBA , Diploma , Walkins , BSc/BCA/BBM , Tech Support

Locality Address Shivaji Nagar

State Maharashtra

Country India

About Company

Digit is an Insuretech company in the General Insurance space. At Digit we believe that the way insurance products are viewed, purchased and claimed can be changed. Simply put, we are here ‘To Make Insurance Simple.’ With that as the mission, we are reimagining products, and redesigning processes. We are backed by Fairfax. Some of their investments Include Thomas Cook, Blackberry, Advent Insurance.

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