Customer Care Executive jobs in Pune at EXR Tech Solutions

The Customer Care Executive will be responsible for handling inbound calls from farmers, addressing inquiries, providing assistance in claim settlement, and facilitating registration for various schemes. The role requires effective communication skills in Hindi, along with understanding of English.

The ideal candidate should possess a minimum qualification of 12th grade, with an option for graduates.

Relevant work experience in customer service, particularly in the agriculture sector, will be preferred. This position offers an excellent opportunity for individuals with 3 months to 2 years of experience to contribute to a dynamic customer care team.

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

Exr Tech Solutions have a team of professional developers who have expertise in the latest programming technologies like Php, Laravel, Magento, ReactJS, front-end technologies like AngularJS, back-end technologies like Node.js to develop custom and responsive website, web application and e-commerce solution.