JOBS

MORE

IDP Education Ltd jobs - Customer Care Executive

Customer Care Executive

IDP Education Ltd

location

experience

0 to 3 Years

salary

Salary not disclosed

qualification

Any Graduate, Other Course

Read More...

matching job

Your Profile matches the job

Job is expired

Posted: 3 Years ago

Views: 0

Applications: 8

Openings: 1

Job Description

POSITION PURPOSE

Achieve the short term and long term goals in assigned destination for Student Placement
Provide inputs to support development and execute the destination wise activity calendars to deliver pipeline leads and conversion targets by intake.
Train and maintain the approved number of certified counsellors for the destination
Build strong client support through ongoing engagement, quality service to students and clients, high quality applications.
Effectively implement global priority projects at country/office
Be a productive and effective member of office leadership team and support Branch Manager through exhibiting a collaborative operating style

Key KPI’s-

Achieve targets for Leads, Applications and Students Placed –by destination and by intake.
Timely preparation and execution of activity calendars in line with target dates
Destination client satisfaction ratings
Maintain trained and certified counsellor numbers by destination
Successful implementation of global priorities –100% C4C adoption across all counsellors
Develop a strong Counselling, Sales team to oversee the creation of a dynamic, inclusive work place, building the culture while recognising and celebrating innovation, success and achievement
Speedily determine when an issue needs to be escalated to the Supervisor for resolution.
Proactively provide feedback and advice to the Supervisor on the management of office and on issues arising from competitor activities, changing business environments, change in student visa policies etc

Key Responsibilities:-

Drive the development and implementation of destination based office business plans
Provide inputs and once budget is set monitor Pipeline and Revenue budgets of the zone. Monitor results and initiate corrective action where required.
Collaborate with Supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline forecasts
Develop and maintain a strong sales and service culture within the business. Drive Customer Satisfaction by regular monitoring and reporting.
Identify, develop and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.
Collaborate with Destination Client Relations Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc, ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved
Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the office
Drive and guide the offices participation in and execution of global improvement projects where applicable

Essential Requirements

Bachelor’s or equivalent degree
Industry knowledge. Preferably working in sector or having prior experience in student placement sector
Experience in developing business plans, budgets and skills to monitor, review and report on progress
Experience into Calling process
Experience in working with CRM systems will be desirable
A strong, ethical manager who acts with integrity and in the best interests of the business.
Respects diversity in employees
Good written and verbal English skills

Job Particulars

Role BPO / Customer care

EducationAny Graduate, Other Course

Who can applyFreshers and Experienced (0 to 3 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id531474

Job Category Tech Support

StateMaharashtra

Country India

About Company

IDP Education Ltd

Similar Jobs

Customer Care Executive

DBS MINTEK PVT LTD

Fresher

Pune

9,000 - 12,000 Per Month

1 Month ago

Quick Apply

Domestic Customer Care Executive

CLIENT OF TEAMLEASE

Fresher

Pune

9,000 - 12,000 Per Month

1 Month ago

Quick Apply

Client Services Manager

CLIENT OF FRESHERSWORLD

Fresher

Pune

9,000 - 12,000 Per Month

1 Month ago

Quick Apply

User Engagement Executive

CLIENT OF FRESHERSWORLD

Fresher

Pune

9,000 - 12,000 Per Month

1 Month ago

Quick Apply

Telecallers

CLIENT OF TEAMLEASE

Fresher

Pune

9,000 - 12,000 Per Month

1 Month ago

Quick Apply

Telecallers

CLIENT OF TEAMLEASE

Fresher

Pune

9,000 - 12,000 Per Month

1 Month ago

Quick Apply

Telecalling Executive

A CLIENT OF TEAMLEASE

Fresher

Pune

9,000 - 12,000 Per Month

1 Month ago

Quick Apply

Telecalling

INNOTHOUGHTS

Fresher

Pune

9,000 - 12,000 Per Month

1 Day ago

Quick Apply

Telecalling

DIGIAXLE

Fresher

Pune

9,000 - 12,000 Per Month

2 Months ago

Quick Apply

Cold Calling B2B

ENGINEERS CRADLE

Fresher

Pune

9,000 - 12,000 Per Month

5 Months ago

Quick Apply

Telecalling

CREATIVE SPIRITS HR CONSULTANCY

Fresher

Pune

9,000 - 12,000 Per Month

1 Month ago

Quick Apply

International BPO Voice Process

SPES MANNING SOLUTION

1 Year

Pune

20,000 - 30,000 Per Month

21 Hours ago

Quick Apply

ARMEKA FINANCIAL PVT LTD

Fresher

Pune

12,000 - 20,000 Per Month

3 Days ago

Quick Apply

Telesales Executive

B MAP FINTECH LTD.

Fresher

Pune

13,000 - 18,000 Per Month

3 Days ago

Quick Apply

IMPETUS COLLECTION SERVICES

Fresher

Pune

10,000 - 16,000 Per Month

7 Days ago

Quick Apply

Relationship Manager

CLIENT OF FRESHERSWORLD

Fresher

Pune

46,000 - 78,000 Per Month

16 Days ago

Quick Apply

Relationship Manager

CLIENT OF FRESHERSWORLD

Fresher

Pune

48,000 - 78,000 Per Month

19 Days ago

Quick Apply

Relationship Manager

CLIENT OF CASSIUS TECHNOLOGIES

Fresher

Pune

30,000 - 80,000 Per Month

22 Days ago

Quick Apply

Telesales Executive

ABODE SEARCH

Fresher

Pune

10,000 - 20,000 Per Month

23 Days ago

Quick Apply

International Voice Process

EPIV SOLUTIONS

0 to 3 Years

Pune

15,000 - 25,000 Per Month

22 Days ago

Quick Apply

Jobs By LocationVIEW ALL

Gurgaon

Ahmedabad

Hyderabad

Kolkata

Chennai

Noida

Delhi

BPO / Customer care Jobs in Gurgaon

Nutritionist / Dietician Jobs in Gurgaon

Sports Trainer Jobs in Gurgaon

Extrusion Machine Operator (Plastic) Jobs in Gurgaon

Media / Journalism Jobs in Gurgaon

Switch Board Attendant Jobs in Gurgaon

Glass Former and Processor Jobs in Gurgaon

Mechanic Medical Electronics Jobs in Gurgaon

Mechanic Machine Tool Maintenance Jobs in Gurgaon

See All Gurgaon Jobs

Others also searched for

Tech Support Jobs

Other Course Jobs in Pune

Job Details Videos

Active Jobs By Role

Accountant (5616) Admin (15) Agriculture and Dairy (0) Architect (754) Bartender (0) Beauticians / Spa (18) Bouncer (0) BPO / Customer care (18383) Caretaker / Nanny (0) Carpenter (0) Cashier (0) Cleaner / Washer (0) Construction / Laborer (1) Content Writer (640) Cook / Chef (78) Counsellor (261) Data Entry / Back Office (11940) Data Analytics (2) Design / Animation (4331) Delivery (99) Digital marketing / SEO (952) Draughtsman/Draftsman (0) Doctor / Physician (67) Driver (4) Electrician (4) Engineer (39000) Engraver (0) Event Planner (0) Fire Fighter (2) Fitter (4) Gardener(Mali) (0) Ground Staff (0) Hospitality Executives (375) Housekeeping (10) HR (2152) Insurance Consultant (6) IT Hardware Engineer (2440) IT - Mobile Developer (3692) IT Software-Engineer (29496) IT Software-QA/Tester (21) Lab Technician (4) Language Translator (0) Legal (2) Librarian (0) Management Trainee (1299) Mechanic (577) Media / Journalism (302) MIS Executive (9) Moulder (0) Nurse (643) Nutritionist / Dietician (1) Office Assistant / Helper (10) Operations (11) Operator / Machinist (6) Packager (6) Painter (0) Pharmacist / Medical Rep (1593) Photographer / Videographer (0) Physiotherapist (1) Research/JRF/SRF (65) Plumber (0) Receptionist / Front Office (1864) Retail / Store Executive (216) Rigger (1) Sales / Marketing (6110) Security / Guards (0) Sports Trainer (0) Tailor/ dress designer (103) Teacher (425) Tool & Die Maker (2) Tourist Guide (0) Trainer (4) Waiter / Steward (2) Ward Boy (0) Warehouse Executive (6) Welder (0) Others (760)

safety tips

Safety Tips

Teamlease does not charge any kind of payment for a job.

get job tips

How to get a Job early? Follow these tips

1.The more the Jobs you apply, the higher your chances of getting a job.

2. Keep your profile updated Update

Recruiters prefer candidates with complete profile information.

3. Keep visiting the Teamlease.com daily

Daily visit will ensure you won’t miss out on any Job opportunity.

4. Watch videos to improve Watch videos

Be a better candidate than others by watching these Job-related videos.

jobs by role

Jobs By Roles

jobs by city

Jobs By Cities