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Customer Care Executive

NPCL LTD
Experience : Freshers
Location : Pune(Deccan Gymkhana , Erandwane )
Per Month: Rs. 18,900 - Rs. 31,600
Posted on 19 Sep 20
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Job DescriptionLast Date 17 Nov 20
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed
  • Good Communication Skill
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality
  • Customer Care Executive
  • Experience : Freshers
  • Per Month : Rs. 18,900 - Rs. 31,600
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Nacent
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