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Customer Care Executive

Truconnect Solutions Pvt Ltd
Freshers
Job is expired
Posted on 01 May 19
Job DescriptionLast Date 10 Jun 19

  • Job Description: CARE Executive
Summary
  • Customer Care Executive is the face of TruConnect. 
  • The voice of the Customer Care Executive will be the first live voice our customers hear.  
  • Customer Care Executive is required to be both sympathetic and empathetic while providing exceptional service to our customers that include handling inquires, issues, concerns, upselling and services.  
  • Customer Care Executive will also research and assist in the resolution of account discrepancies, process orders, accept payments and enter changes to accounts per customer requests.  
  • Customer Care Executive review, research, analyze, and interpret customer account to troubleshoot and correct issues by utilizing appropriate tools / methods / processes / mode of escalation / raise ticket.
Responsibilities:
  • Manage Inbound Customer Service calls
  • Focus on Upselling add on products and services to the customers
  • Identify and assess customer needs to achieve exceptional customer service and customer satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools / processes
  • Meet personal / customer service team sales and other related performance targets and call quality
  • Handle customer queries and concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Real time capturing detailed records of customer interactions in system
  • Follow communication procedures, guidelines, processes and policies
  • Take the extra mile to engage customers to build positive customer relation leading in revenue generation
  • Requirements
  • Proven customer support experience or experience as a client service representative, minimum 12 months
  • Track record of achieving set performance metrics
  • Strong call handling skills with active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of queries / complaints / escalations
  • Excellent communication and Positive attitude
  • Customer service driven, detail oriented, team player
  • Good command on English Language
  • Ability to multi-task, prioritize, and manage time effectively
  • Required to work in varied schedules and/or mandatory overtime to meet department needs, especially during high call volume hours
  • Adaptable to perform other duties as assigned
  • Willingness and ability to immediately adapt to changes in policies / procedures / perform other duties as assigned
  • Minimum High school degree (HSC Pass) 
  • Immediate joiners preferred.

Job Type

Interview Type

Face to Face Interview

Company Description

TruConnect is headquartered in Los Angeles, CA with presence across USA, an American mobile virtual network operator (MVNO). We are known as a Telecommunication Player, delivering excellence through our own products and services such as mobile hotspots, smartphones, and 3G/4G LTE mobile data plans and prepaid cell phone talk & text plans.

A known Telecommunication Company and one of the fastest growing organization in the United States of America offering no-contract wireless voice, text, and data service. The company is focused on bringing vital wireless technology to consumers by providing affordable, flexible data solutions to business professionals and casual Internet users through wireless and Lifeline services. TruConnect is possessing an exclusive partnership with the federal and state-funded Lifeline program which offers discounted cell phone service to customers across the United States of America. For more information, log on to

 


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