Veertrip jobs - Customer Care Executive

Job Description :

Role:

·        Attending Customer call & resolving Customer query through Calls, Chat & emails
Handling query regarding Flight Bookings, Railway Bookings, Travel plans.

·        Guide customer with step-by-step ticket booking process.

·        Prioritize and schedule queries/complaints Escalate complaints (when required) to the appropriate team/personnel. 

·        Learn and champion the company processes in order to provide seamless ticket booking experience to customers.

·        Co-ordinate with the company vendors to make sure that company requirements are being fulfilled on time.

·        Generate and share daily / weekly / monthly reports.

Skill Set Requirement: 

·        Fluent English and Hindi language skills.

·        Exceptional interpersonal skills, with a focus on listening and questioning skills.

·        Good command on English written communication.

·        Experience from Call centre / BPO will be preferred