Customer Care Executive jobs in Pune at Xpressbees logistics

We have openings for our Customer/ Client Handling department and its our pleasure to inform, your profile is shortlisted with us. Please revert back to this mail if you're interested. Also, you can inform any, if they would be interested in this profile.
The details are as given below.
Title : Trainee/ Executive - Customer Service
Experience: Fresher/ Experienced
Location: Pune (Near Pune Station)
Shift Timings : Day-shifts, 5 offs in a month
Salary : best in the industry/ based on the current salary

Job Description:

Interacting with customers / clients on calls handle their queries and escalations, handle complaints, troubleshoot problems and provide information.
Supporting a network of customers and e-commerce clients to ensure smooth logistics.
Assist customer/client in tracking missing and delayed shipmentsRespond to customer's/ client's service issues, queries.
Handling escalations
Co-ordinate with operations team and resolve complaints within TAT.
Maintaining documents and reports in-regard with the queries received, escalated and solved.
Tracking of shipments

Key Competencies:

Verbal and written communication skills
Listening skills
Problem analysis and problem solving
Customer/ Client service orientation

XpressBees is one of the largest e-commerce specialised logistics company, providing reliable and best logistics solutions to our partners. Our extensive network reach, strong technology platform and last mile management system makes us one of the most trusted logistics solutions provider in India. We successfully deliver 2,00,000+ shipments every day, and this number is scaling up exponentially.
Our mission is to fulfil comprehensive supply-demand needs of Indiaâs online industry through best in class solutions & domain expertise. We provide flexible and comprehensive Last-Mile Delivery, Reverse Logistics, Payment Collection, Drop Shipping, Vendor Management, Cross Border Services, Fulfilment Services and tailored Softwa re Solutions to our clients.