Job Title : Customer Care Executive
Job Type : Full-Time
Location : Surat( On-Site )
Key Responsibilities:
Customer Interaction: Respond promptly and professionally to customer inquiries through various channels such as phone, email, chat, or social media.
Issue Resolution: Investigate and resolve customer complaints, concerns, or problems with products and services.
Product Knowledge: Investigate and resolve customer complaints, concerns, or problems with products and services.
Communication: Maintain a positive and empathetic tone in challenging situations.
Customer Feedback: Gather and analyze customer feedback to identify areas for improvement.
Requirements:
Education: High school diploma or equivalent; additional education or training in customer service is a plus.
Experience: Previous experience in customer service or a related field is preferred.
Communication Skills: Excellent verbal and written communication skills.
Problem-solving: Strong analytical and problem-solving skills to address customer issues effectively.
Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Salary: 15000 to negotiable