Votiko jobs - Customer Care Executive

Job Description: 

·         Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

·         Follow up customer calls made wherever is necessary

• Should be able to answer to emails timely ensuring adherence to the process standards.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.

Education and Experience :- 

·         Graduate or equivalent

• Proficient in relevant computer applications
• Required language proficiency, especially ENGLISH.

Added advantage :-

·         Knowledge or some experience in a call centre or customer service environment

• Good data entry skills

Key Competencies and Skills :- 

·         Strong problem solving abilities on technical

• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Attention to detail
• Team work
• High level of professionalism

Salary: ₹15,000 to - ₹30,000.00 /month