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Customer Care Executive

Votiko
Experience : Freshers
Education : Any Graduate
Location : Surat, Vapi, Navsari
Per Month: Rs. 12,000 - Rs. 14,000
Posted on 21 Oct 20
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Job DescriptionLast Date 20 Dec 20

Job Description: 

·         Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided

·         Follow up customer calls made wherever is necessary

  • Should be able to answer to emails timely ensuring adherence to the process standards
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company computer platform to keep each customer record updated

Education and Experience :

·         Graduate or equivalent

  • Proficient in relevant computer applications
  • Required language proficiency, especially ENGLISH

Added advantage :-

·         Knowledge or some experience in a call centre or customer service environment

  • Good data entry skills

Key Competencies and Skills :

·         Strong problem solving abilities on technical

  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Attention to detail
  • Team work
  • High level of professionalism

Salary: ₹15,000 to - ₹30,00000 /month

  • Customer Care Executive
  • Experience : Freshers
  • Per Month : Rs. 12,000 - Rs. 14,000
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Votiko
Apply now
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