Job Description:
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
· Follow up customer calls made wherever is necessary
· Should be able to answer to emails timely ensuring adherence to the process standards.
· Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
· Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
· Input data into the company computer platform to keep each customer record updated.
Education and Experience:-
· Graduate or equivalent
· Proficient in relevant computer applications
· Required language proficiency, especially ENGLISH.
Added advantage:-
· Knowledge or some experience in a call centre or customer service environment
· Good data entry skills
Key Competencies and Skills:-
· Strong problem-solving abilities on technical
· Verbal and written communication skills
· Listening skills
· Problem analysis and problem-solving
· Attention to detail
· Teamwork
· High level of professionalism
5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,000.00 /month
Location: Majura Gate, SURAT
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