Votiko jobs - Customer Care Executive

Job Description:

Resolving customer queries that maintains a high standard of customer service. Handling Inbound & Outbound calls Making follow-up calls.

Required Knowledge, Skills, and Abilities:

- We want a candidate who has a good command in English.

- Basic knowledge of Excel.

- Flexible to work in a challenging work environment.

- Result Oriented

- Must be comfortable for Calling.

- Handling inquiries coordinating/following up accordingly.

- Good knowledge of MS-office & basic internet. 

Major Duties and Responsibilities:

- Lead in Handling Telephonic Inquiries

- Identifying and assessing customers’ needs to achieve satisfaction

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 

Location: Surat

Salary: ₹13,000 to - ₹35,000.00 /month