Rubicon Skill Development jobs - Customer Care Executive

PROFILE - Customer Care Executive (Telebanking) Voice and Non-Voice Process

QUALIFICATIONS - 10+Diploma, 12th Passed, Any Graduate

SHIFT - Boys(Rotational Shift),

Girls(Day Shift) 9 hours.

#(Opening for Hindi English Gujrati Marathi PROCESS

Salary CTC - 12000/- to 20000/-)

JOB ROLE :

Handling Customer Call

Solve queries on call.

BENEFITS :-

Attractive Incentive

No Target

No fee...

Fresher Experience also apply 

Responsibilities:

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality