Customer Care Executive

Hr Techos
Experience : 0 to 3 Years
Education : 12th Pass (HSE)
Location : Bangalore
Per Month: Rs. 10,000 - Rs. 13,000
Job Role : BPO / Customer care (Voice)
Posted on 02 Dec 19
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Job DescriptionLast Date 02 Jan 20
  • Good logical reasoning analytical skills
  • Able to interact with customers via calls, should be able to answer servicing questions.
  • Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services
  • Coordinate with the customers, try to know their concerns by avoiding any interruption in conversation, etc
  • Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
  • Assist and guide customers with all the required knowledge
  • Follow up to ensure that appropriate actions were taken on customers requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Take the extra mile to engage customers
  • Analyze the client's requirement after conversation with them and recommend services that will match their needs
Job Type : Full Time
Interview Type : Face to Face Interview
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