1. Candidates will be responsible to handle customer queries via email and call and will be required to respond in the most professional manner.2. They should have the ability to handle complex enquiries Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.3. Good communication necessary for dealing effectively with customers and for developing a good, positive relationship with staff.4. Must enhances organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.5. Should have the ability to handle pressure.