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Customer Care Executive

Plugo India Pvt. Ltd.
Experience : 0 to 2 Years
Education : 12th Pass (HSE)
Location : Bangalore
Per Month: Rs. 15,000 - Rs. 20,000
Job Role : BPO / Customer care (Domestic)
Posted on 27 Feb 20
Job is expired
Job DescriptionLast Date 27 Mar 20
  • Responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
  • Responsible for rendering useful administrative support to other members of the customer care team.
  • Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
  • Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
  • Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
  • Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
  • Mail Drafting
Job Type : Full Time
Interview Type : Face to Face Interview
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