Role: Customer Care Executive / Senior Customer
care Executive
Job Purpose:
To Answer queries/resolve problems of customers through Inbound/Outboud.
Attend Inbound & Outbound calls, sometime respond through
email and chat to customers.
Provide correct and quality information to customers on every
call, promote good listening and English grammar skills.
Eligibility Criteria:
Speak, read & Write English & Hindi mandatory
Able to communicate confidently and politely, with good speaking skills.
Awareness on
Credit cards.
Detailed
knowledge of intricacies of Banks products and how they compare against
competitors.
Good typing skills (Quality & Speed)
Ability to handle telephonic conversations
Good Listening & Comprehension skills
Should be flexible to work in 24/7 shift
Work experience: Freshers & experienced (Min. 6 months) in Call Center or direct selling/telemarketing in service.
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