Job Responsibility: 1. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.2.Manage large amounts of incoming calls 3.Identify and assess customers' needs to achieve satisfaction 4. Build sustainable relationships of trust through open and interactive communication 5. Follow communication procedures, guidelines and policies 6. Resolve customer complaints via phone, email, mail or social media 7. Place or cancel orders.8.Maintaining a positive, empathetic and professional attitude toward customers at all times.