1. Handling Customer Queries. 2. Resolving Problem Samples. 3. Intimating the client regarding Problem specimens. 4. Replying the Quarries of client / Patient/Doctors through Phone, Emails & Online Chats. 5. Co-Ordinate with the various dept.’s for solving patients Problem, Reports Status Etc. 6. Accept Request for Add-on & Cancellation of test. 7. Organizing home visits & Health Camp. 8. Delays/ Test Down information from lab conveyed proactively to client/ sales Executives.