Customer Care Executive

Artlite Illuminations Pvt Ltd
Experience : 2 to 5 Years
Education : BA
Location : Delhi
Per Month: Rs. 17,000 - Rs. 20,000
Job Role : BPO / Customer care (Customer care/support)
Posted on 23 Jan 20
Job is expired
Job DescriptionLast Date 23 Feb 20
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and Analyzing customer / clients needs
  • Prepare Quotations by collecting and Analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Managing all incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
Job Type : Full Time
Interview Type : Face to Face Interview
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