· Travel & Hospitality domain experience and customer service preferred. · Reasoning skills, analytical ability and decision-making skills with sound judgement plays a vital role to work in this process. · Resource must have decent written communication skills to exchange information with client. · Good MS Office & keyboard skills – needs to be able to toggle between screens with speed and type with speed and accuracy. · Knowledge and awareness about how to find information on the web will be helpful. · Self-starter with an ability to work in a team environment. · Must be able to handle the stress and pressure of SLAs.