· Travel & Hospitality domain experience and customer service preferred.
· Reasoning skills, analytical ability and decision-making skills with sound judgement plays a vital role to work in this process.
· Resource must have decent written communication skills to exchange information with client.
· Good MS Office & keyboard skills – needs to be able to toggle between screens with speed and type with speed and accuracy.
· Knowledge and awareness about how to find information on the web will be helpful.
· Self-starter with an ability to work in a team environment.
· Must be able to handle the stress and pressure of SLAs.
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