Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.
Roles & Responsibilities:
*Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
*Clarify customer requirements; probe for and confirm understanding of requirements or problem.
*Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.
*Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
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