Customer Care Executive

PATH KIND LAB
Experience : 1 to 3 Years
Education : 12th Pass (HSE)
Location : Gurgaon
Per Month: Rs. 10,000 - Rs. 15,000
Job Role : BPO / Customer care (Domestic)
Posted on 19 Nov 19
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Job DescriptionLast Date 19 Dec 19

Answers all phone calls coming into the department as well communication via mails.
Troubleshoots/ resolves client problems and concerns
Manage customer complaints
Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred.
Gives appropriate information and responds to questions on testing or specimen requirements.
Follow procedures and departmental processes.
Tracks and explain problem orders
Follow up with customer calls where necessary.
Help customer explain new plans and pitch packages/ tests and take request for home collection bookings

Job Type : Full Time
Interview Type : Face to Face Interview
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