Customer Care Executive

Drona Solution Pvt Ltd
Experience : 2 Years
Education : BA, BBA/BBM, BCA
Location : Gurgaon
Per Month: Rs. 13,000 - Rs. 18,000
Posted on 30 Nov 19
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Job DescriptionLast Date 30 Dec 19

Handling Customer Queries from US Customers related to new reservations, cancellations, exchanges

etc.

• Follow ups with customers and clients for existing reservations.

• Meeting monthly performance metrics

• Up selling - seats/ extra baggage space, hotel/ car services/ travel insurance etc.

• All Ticketing Activities: such as Issuance, Re-issuance, Revalidation,

       Cancellation and Refunds

• knowledge of GDS (Amadeus/Sabre)

• Documenting all activities

• Follow ups with customers and clients for existing reservations.

• Meeting monthly performance metrics

Perform on various Fraud Analysis tasks for US based travel company

Job Type : Full Time
Interview Type : Face to Face Interview
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