Handling Customer Queries from US Customers related to new reservations, cancellations, exchanges
etc.
• Follow ups with customers and clients for existing reservations.
• Meeting monthly performance metrics
• Up selling - seats/ extra baggage space, hotel/ car services/ travel insurance etc.
• All Ticketing Activities: such as Issuance, Re-issuance, Revalidation,
Cancellation and Refunds
• knowledge of GDS (Amadeus/Sabre)
• Documenting all activities
• Follow ups with customers and clients for existing reservations.
• Meeting monthly performance metrics
Perform on various Fraud Analysis tasks for US based travel company
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