Customer Care Executive

Lavu
Experience : 2 to 12 Years
Location : Hyderabad
Per Month: Rs. 12,000 - Rs. 15,000
Posted on 01 Dec 19
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Job DescriptionLast Date 01 Jan 20

● Answer incoming customer phone calls in a professional and courteous manner

● Respond to customer emails quickly and efficiently utilizing proper formatting and grammar

● Quickly and effectively respond to incoming chat messages from customers

● Report issues to the Quality Assurance team in the appropriate, standardized format with clearly defined details of the problem

● Follow-up with customers (via email or phone) who reported a problem that is now corrected

● Properly document all interactions with customers in the proper, standardized format

● Articulate customer issues effectively to fellow Representatives as well as members of the Management Team

Job Type : Full Time
Interview Type : Face to Face Interview
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