● Answer incoming customer phone calls in a professional and courteous manner
● Respond to customer emails quickly and efficiently utilizing proper formatting and grammar
● Quickly and effectively respond to incoming chat messages from customers
● Report issues to the Quality Assurance team in the appropriate, standardized format with clearly defined details of the problem
● Follow-up with customers (via email or phone) who reported a problem that is now corrected
● Properly document all interactions with customers in the proper, standardized format
● Articulate customer issues effectively to fellow Representatives as well as members of the Management Team
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